RETURNS
Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you return your item within 28 days, you may be eligible for a refund or replacement, whichever you prefer.
If you return your item after 28 days but within 365 days, you may be eligible for a credit to use on any other item in our shop or on our website.
Several types of goods are exempt from being returned. Perishable goods such as feed, supplements or some veterinary products cannot be returned. We also do not accept returned products that are bespoke or customised, or hazardous materials, flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless we have specifically asked you in writing to do so.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 365 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet and 14 days has passed since the item was received with us, please contact us at customersfirst@equichoice.co.ukso that we can confirm whether it has been processed and if so, when and to where.
If you’ve done all of this and you still have not received your refund yet, please contact us again at customersfirst@equichoice.co.uk.
Exchanges
We may at our discretion and subject to stock availability, exchange your item for the same product in a different size. To do so send us an email at customersfirst@equichoice.co.uk and send your item to:
EQUICHOICE RETURNS, 26 Westlode Street, Spalding, Lincolnshire PE11 2AF, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: EQUICHOICE RETURNS, 26 Westlode Street, Spalding, Lincolnshire PE11 2AF, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item, except in the case of manufacturing faults or if we send you the wrong item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we have paid it.
Depending on where you live, the time it may take for your exchanged product to reach you may vary, but we will always endeavour to dispatch as quickly as we can.
We strongly recommend that you make sure that your item is fully insured with the carrier against loss or damage when returning it. It will remain your responsibility until it arrives back with us, so if it is lost or damaged in transit to us, you will not receive your full refund. In this case we will be happy to provide any required supporting documentation or evidence that we can, to assist you in making a claim with the carrier.
