Returns
Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as supplements, wormers, horse treats, haylage, bedding and feed cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless we have specifically instructed you to do so.
There are certain situations where only partial refunds are granted (if applicable):
- Products with obvious signs of use
- CD, DVD, book or similar that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 365 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 14 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund within the above timescale:
- first check your bank account again.
- then contact your credit card company / bank, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at customersfirst@equichoice.co.uk.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
If you want to exchange your item, send us an email at customersfirst@equichoice.co.uk and send your item to: Equichoice RETURNS, 26 Westlode Street, Spalding, Lincolnshire PE11 2AF. We can usually only exchange for in-stock items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: Equichoice Returns, 26 Westlode Street, Spalding, Lincolnshire UK, PE11 2AF
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, except where the product is faulty, when we will provide you with a pre-paid returns label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service and/or purchasing shipping insurance. You remain responsible for your item(s) until they reach us. We don’t guarantee that we will receive your returned item.
